Here at Sturdy Built our Goal with Shipping is to get you your parts in the Time Frame to which you need them. We offer multiple Shipping transit Times depending upon your location. We use FedEx and USPS to ship your order depending on the weight of the items in your cart, and at checkout you will see which carrier will be delivering your order and an estimated delivery date of when you can expect the order to arrive. For example, if you have lighter items in your cart your method might say: "USPS First Class - (Delivery Monday, Jan 1)." Most of the items we sell will go with FedEx Ground by default, which is 1-5 business days depending on your proximity to our warehouse in Florida. We have FedEx Express options as well for customers who need their parts in a hurry!
From the Confirmation of the Order, we will get your Purchase delivered to your door based on the shipping method you select. We have a shipping cutoff of 1:00 pm EST, meaning any orders placed before 1:00pm EST typically ship that day. Any order placed after 1:00 pm EST (or on Sunday), would ship the following business day. The Estimated delivery that shows with your shipping method takes this cutoff time into account, so you may have a delivery estimate for Wednesday, Jan 1 at 12:00PM EST, but if you don't place your order until 2:00pm EST the delivery estimate would tell you Thursday Jan. 2. This estimate also takes FedEx and USPS Holidays into account, but it does not account for any weather delays or heavy traffic delays like around the holidays for example. While the estimate is almost always accurate it is still just an estimate and not a guarantee (except for express options - those are a money back guarantee from FedEx), so if you need the parts by a specific date please call us and we would be happy to help any way we are able. Free Shipping Orders will Ship via the standard shipping options for your order.
We take great care in packaging every order to make sure that it arrives to you in perfect condition. If your order arrives and there is obvious damage to the package, please note it to the driver and in your signature line once you have signed for the package, if your package required a signature. Most of the time, deliveries from us do not require a signature. In either case, please call us immediately if any parts were damaged and send photos of the damages to our email address. This will allows us to rectify the situation as quickly as possible so that you have the parts you need.
If your order arrives and you feel that we have shipped the wrong items or if there are missing parts, please contact us within 5 days of receiving your order. We will ship the replacement items to you using the same shipping method that you used for your original order.
We want the return process to be as simple as possible - please contact us via email or phone during business hours to receive your return authorization code. We accept returns within 90 days of receiving your order (items must be in new or unused condition, not installed) and all returns are subject to a 10% restocking fee, which would be processed when the return arrives to our Returns Department. This restocking fee is waived if we have made an error on your order, which requires the return of items. Unfortunately due to their custom sizing we are unable to accept returns for custom cut trailer materials (Galvanized and Aluminum I-beam, C channel, tubing, etc.. cut to length) and return shipping itself is not refundable. If your return is received after the 90 Day period, it will not be eligible for refund and will require shipment back at the buyer's expense. Keep in mind to repackage items safely to prevent damage in shipment. Also, use a notable service such as FedEx, USPS, or UPS that will also provide you with tracking information. If you have any questions please contact us for assistance. Email: [email protected]
Packing and Shipping Your Return
Please contact us via Email or Phone during business hours to receive return Authorization code. Then, Send back your returns with a copy of your Emailed Order Confirmation that was original sent to your with your Order (with required Contact information), a short explanation as to why you are returning them, and we will process your return to the same card (or Pay Pal Account) that was used on the original purchase. If this information is not included this may delay the return process. All credits will be issued within 5 days of receiving your return. Please package the items securely. For your protection, we recommend using an insured shipping service such as FedEx, USPS, or UPS and get a tracking number.
Responsibility and Coverage of the Shipping Charges to Return items is up to the Customer under normal circumstances. If you have an issue with your order, such as an improperly shipped, or damaged item, please make contact with us first and will will be happy to assist you. We would like to handle order issues directly with you first, so we can make sure that we get you completely taken care of, and the proper steps are taken.
For Local Returns
If you purchased an Item/items from our Website, and find yourself in the area of our E Commerce facility or plan to be, and desire to deliver your return in person, you must contact us prior to delivering your return. In order to ensure that your return is handled properly, we must provide proper instructions. Please give us a call at 1-800-747-4983. Website Order returns are processed at our Returns Department only, and can not be processed/dropped off at our Retail Stores.
Send Your Returns Here
Sturdy Built Trailer Parts
Attn: Returns Department - Your RMA Code
Attn: Returns Department - Your RMA Code
2020 51st ave E
Palmetto Fl 34221