Shipping
99% of all orders placed before 12pm EST will ship the same day. If there will be a delay in your order of more than 24 hours we will contact you immediately. Our primary shipping carrier is FedEx. Smaller items can also be shipped via USPS priority mail, or items less than 13oz in weight via first class mail.
We take great care in packaging every order to make sure that it arrives to you in perfect condition. If your order arrives and there is obvious damage to the package, please note it to the driver and in your signature line. Once you have signed for the package, please call us immediately. This will allows us to rectify the situation as quickly as possible so that you have the parts you need.
If your order arrives and you feel that we have shipped the wrong items or if there are missing parts, please contact us within 5 days of receiving your order. We will ship the replacement items to you using the same shipping method that you used for your original order.
Did you know that you can cancel unshipped orders? Please keep in mind that we pride ourselves on our ability to ship orders same day, so you have to be quick! Please contact our customer service team at 1-800-747-4983 to cancel your order.
Returns
Satisfaction Guarantee
Within 30 days of receipt of your shipment, you may return any new and unused items for a full refund less shipping and handling. No questions asked. For merchandise that is new and in unused condition there will never be a re-stocking fee! It’s that easy!
Packing and Shipping Your Return
Simply send back your returns with a copy of your receipt, a short explanation as to why you are returning them, and instructions for how you would like your credit to be applied. All credits will be issued within 5 days of receiving your return. Please package the items securely. For your protection, we recommend using an insured shipping service such as FedEx, USPS, or UPS and get a tracking number.
Send Your Returns Here
Sturdy Built Trailer Parts
Attn: Returns Deptartment
4156 S. Tamiami Trl
Sarasota FL, 34231 |
