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Shipping & Returns

Most Orders that are placed before 12pm EST will ship the same day!  Orders that are placed after 12pm EST will ship the following business day.  For example, if you placed an order at 10am on a Monday and selected FedEx Express 2 day your order would ship on Monday and would be delivered on Wednesday.  If there will be a delay in your order of more than 24 hours we will contact you immediately. 
All Ground Delivery orders may ship via FedEx Ground, USPS (the post office) or both depending upon the item mix in your shopping cart. For this reason, please provide a physical address (non Po Box) so we can ship to you via the most efficient and effective method possible. All Air Express Delivery orders will be shipped via Fed Ex Express. Delivery times selected for shipping are based on orders being placed before 12:00 pm EST on that day. If you order is placed after 12:00 pm EST, the delivery time would be based on the next Business Day. 

We currently only fulfill orders to the Lower 48 States. Free Shipping Orders will Ship via the most efficient method based off your location. either Fed Ex, USPS, or both.  

*Some Items May be Excluded From 3 Day $10 Delivery Option due to Oversized Proportions and Location. 

We take great care in packaging every order to make sure that it arrives to you in perfect condition. If your order arrives and there is obvious damage to the package, please note it to the driver and in your signature line. Once you have signed for the package, please call us immediately. This will allows us to rectify the situation as quickly as possible so that you have the parts you need.
If your order arrives and you feel that we have shipped the wrong items or if there are missing parts, please contact us within 5 days of receiving your order. We will ship the replacement items to you using the same shipping method that you used for your original order.

Satisfaction Guaranteed
Within 90 days of receipt of your shipment, you may return any new and unused items for a full refund less shipping and handling. If you desire to return any item, return shipping itself will not be refunded, but we would be happy to issue you a refund for the items that you return. Please Note, New and Unused means Not Installed. For merchandise that is new and in unused condition within 90 days there will never be a re-stocking fee! Its that easy! However, if your return is received after this 90 Day Period, a 10% restocking fee will be deducted from your total return amount. After 120 days from the date the package is delivered, we will not accept any returns. If you have any questions please contact us for assistance.  Email:
Packing and Shipping Your Return
Please contact us via Email or Phone during business hours to receive return Authorization code. Then, Send back your returns with a copy of your Emailed Order Confirmation that was original sent to your with your Order (with required Contact information), a short explanation as to why you are returning them, and we will process your return to the same card (or Pay Pal Account) that was used on the original purchase. If this information is not included this may delay the return process. All credits will be issued within 5 days of receiving your return. Please package the items securely. For your protection, we recommend using an insured shipping service such as FedEx, USPS, or UPS and get a tracking number.
Responsibility and Coverage of the Shipping Charges to Return items is up to the Customer under normal circumstances. If you have an issue with your order, such as an improperly shipped, or damaged item, please make contact with us first and will will be happy to assist you. We would like to handle order issues directly with you first, so we can make sure that we get you completely taken care of, and the proper steps are taken. 
Send Your Returns Here
Sturdy Built Trailer Parts
Attn: Returns Department
6244 Clark Center Ave
Unit #4
Sarasota FL, 34238