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Shipping & Returns

 
 
Shipping
 
Here at Sturdy Built our Goal with Shipping is to get you your parts in the Time Frame to which you need them. We offer multiple Shipping transit Times, 4 -7 Day, 3 Day, 2 Day, Next Day. The Shipping options will vary depending upon your location. Note, that the Transit times are based off Business Days, as these are the transit days for Fed Ex and USPS. We will utilize Fed Ex, USPS, or both carriers simultaneously to ensure that we get your parts delivered in the Transit Time that is selected at Checkout. From the Confirmation of the Order, we will get your Purchase delivered to your door based on the Transit time you select. Transit times assume that an order is placed before 1:00 pm EST. So an order placed after 1:00 pm EST (or on Sat - Sun), would fall to the following business day. In order to ensure that you have selected the correct Transit time for your order, count out the Transit Days (In Business Days) based on when you placed your order. The Shipping Standard, is that Transit times begin the first day the item is In Transit, not the day the item is Picked Up by the Carrier. So, your transit time would begin the day after the carrier picks up the item.  

Example: An Order Placed on Tuesday at 9:08 am EST with 3 Day Arrival would arrive by Friday of the Same Week. If that same order was placed Tuesday at 1:05 pm EST, that Order would arrive Monday of the following week. 

We currently only fulfill orders to the Lower 48 States. Free Shipping Orders will Ship via the most efficient method based off your location. either Fed Ex, USPS, or both.  

*Some Items May be Excluded From 3 Day $10 Delivery Option due to Oversized Proportions and Location. 

We take great care in packaging every order to make sure that it arrives to you in perfect condition. If your order arrives and there is obvious damage to the package, please note it to the driver and in your signature line. Once you have signed for the package, please call us immediately. This will allows us to rectify the situation as quickly as possible so that you have the parts you need.
 
If your order arrives and you feel that we have shipped the wrong items or if there are missing parts, please contact us within 5 days of receiving your order. We will ship the replacement items to you using the same shipping method that you used for your original order.

Returns
 
Return Policy
Please contact us via Email or Phone during business hours to receive return Authorization code. We want the return process to be as simple as possible. We accept returns within 90 Days of receiving your Order. All Returns are subject to a 10% Re Stocking fee, which would be processed when the return arrives to our Returns Department. This Re Stocking fee is waived if we have made an error on your order, which requires the return of items.  If you desire to return any item, return shipping itself will not be refunded, but we would be happy to issue you a refund for the items that you return. Please Note, New and Unused means Not Installed. If your return is received after this 90 Day Period, we will not accept any returns. If you have any questions please contact us for assistance.  Email: Sales@sturdybuiltonline.com
 
Packing and Shipping Your Return
Please contact us via Email or Phone during business hours to receive return Authorization code. Then, Send back your returns with a copy of your Emailed Order Confirmation that was original sent to your with your Order (with required Contact information), a short explanation as to why you are returning them, and we will process your return to the same card (or Pay Pal Account) that was used on the original purchase. If this information is not included this may delay the return process. All credits will be issued within 5 days of receiving your return. Please package the items securely. For your protection, we recommend using an insured shipping service such as FedEx, USPS, or UPS and get a tracking number.
Responsibility and Coverage of the Shipping Charges to Return items is up to the Customer under normal circumstances. If you have an issue with your order, such as an improperly shipped, or damaged item, please make contact with us first and will will be happy to assist you. We would like to handle order issues directly with you first, so we can make sure that we get you completely taken care of, and the proper steps are taken. 

For Local Returns
If you purchased an Item/items from our Website, and find yourself in the area of our E Commerce facility or plan to be, and desire to deliver your return in person, you must contact us prior to delivering your return. In order to ensure that your return is handled properly, we must provide proper instructions. Please give us a call at 1-800-747-4983. Website Order returns are processed at our Returns Department only, and can not be processed/dropped off at our Retail Stores. 
 
Send Your Returns Here
Sturdy Built Trailer Parts
Attn: Returns Department
6244 Clark Center Ave
Unit #3
Sarasota FL, 34238