All Orders that are placed before 12pm EST will ship the same day! Orders that are placed after 12pm EST will ship the following business day. For example, if you placed an order at 10am on a Monday and selected FedEx Express 2 day your order would ship on Monday and would be delivered on Wednesday. If there will be a delay in your order of more than 24 hours we will contact you immediately.
Orders that are placed using Economy shipping may ship via FedEx Ground, or USPS (the post office). Depending on your distance from us (we are located in Florida) you should expect delivery of your order within 1-5 business days. Economy shipping offers great value being a low cost option, but still ships via a reliable and trackable source. But if you are in a hurry to get your parts, you may want to consider one of the FedEx Express services.
We take great care in packaging every order to make sure that it arrives to you in perfect condition. If your order arrives and there is obvious damage to the package, please note it to the driver and in your signature line. Once you have signed for the package, please call us immediately. This will allows us to rectify the situation as quickly as possible so that you have the parts you need.
If your order arrives and you feel that we have shipped the wrong items or if there are missing parts, please contact us within 5 days of receiving your order. We will ship the replacement items to you using the same shipping method that you used for your original order.
Did you know that you can cancel unshipped orders? Please keep in mind that we pride ourselves on our ability to ship orders same day, so you have to be quick! Please contact our customer service team at 1-800-747-4983 to cancel your order.
Within 30 days of receipt of your shipment, you may return any new and unused items for a full refund less shipping and handling. No questions asked. For merchandise that is new and in unused condition there will never be a re-stocking fee! Its that easy!
Packing and Shipping Your Return
Simply send back your returns with a copy of your receipt, a short explanation as to why you are returning them, and instructions for how you would like your credit to be applied. All credits will be issued within 5 days of receiving your return. Please package the items securely. For your protection, we recommend using an insured shipping service such as FedEx, USPS, or UPS and get a tracking number.
Send Your Returns Here
Sturdy Built Trailer Parts
Attn: Returns Department
4156 S. Tamiami Trl
Sarasota FL, 34231